Methodology
How Each Service Is Approached
Initial Assessment
The piece is examined and condition is logged. A clear description of what is found and what the service will involve is provided before any work starts.
Work with Your Agreement
Service begins only when you have agreed to the scope. If anything unexpected emerges mid-service, it is discussed before proceeding. There are no additions without consent.
Review and Return
Completed work is checked before collection or return. For assessments, the written report is reviewed for accuracy and clarity before it is handed over.
Service 01
Dial & Hand Refurbishment
A sympathetic refresh of dials and hands where conditions allow. The emphasis is on legibility and preserving the original feel of the watch — not replacing what is old with something new simply for the sake of it.
This service is appropriate for dials that have become difficult to read due to surface deterioration, hands that have lost their lacquer or developed lifting lume, or cases where a careful clean is needed to assess what can be recovered before any decisions are made.
What Is Included
- Dial surface cleaning and stabilisation
- Hand re-lacquering where condition permits
- Lume spot assessment and stabilisation
- Condition photography before and after
- Written notes on what was found and addressed
Typical turnaround: 2–3 weeks from drop-off
Service 02
Self-Winding Rotor Service
Inspection and service of the winding rotor and its associated parts to improve or restore winding performance. Automatic watches that wind poorly — or not at all — often have rotor system issues rather than mainspring problems.
This service focuses on the rotor, its bearing, the reversing wheels, and the winding train. It does not cover a full movement service, but for watches where the winding mechanism is the primary concern, it is the appropriate and proportionate intervention.
What Is Included
- Rotor bearing inspection and service
- Reverser wheel check and cleaning
- Winding train inspection
- Lubrication to correct specifications
- Functional check before return
Typical turnaround: 2–3 weeks from drop-off
Service 03
Heritage Piece Assessment
A detailed written condition report and care plan for an inherited or older timepiece. This service is appropriate for watches that have come through family, have been in storage for an unknown period, or whose condition and history is simply unclear.
The assessment covers case condition, dial condition, movement condition as visible, and a general care and storage plan. There is no obligation to proceed with any repair or service work after the assessment is complete — the report is the deliverable.
What Is Included
- Full written condition report (case, dial, movement)
- Care and storage recommendations
- Identification of any areas of concern
- Photographic documentation of the piece
- No obligation to proceed with further work
Typical turnaround: 8–10 working days from drop-off
Which Service Is Right?
Choosing Between the Three
Each service addresses a distinct type of need. This overview may help narrow things down before making contact.
| Your situation | Dial & Hand | Rotor Service | Heritage Assessment |
|---|---|---|---|
| Dial has become hard to read | — | — | |
| Automatic winding is sluggish or unreliable | — | — | |
| Inherited piece, condition unknown | — | — | |
| Hands have lost lacquer or lume is lifting | — | — | |
| Need a written report for insurance or records | — | — | |
| Rotor spins freely but watch does not wind | — | — |
Not sure which applies? A brief email describing the piece and the issue is usually enough to point in the right direction.
Pricing
Service Fees
All prices shown are base service fees in Thai Baht. Any additional work identified during assessment is discussed before proceeding.
Service 01
Dial & Hand Refurbishment
฿5,000
- Dial cleaning and stabilisation
- Hand re-lacquering where possible
- Lume assessment
- Condition photography
Service 02
Self-Winding Rotor Service
฿16,000
- Rotor bearing service
- Reverser wheel check
- Winding train inspection
- Correct lubrication
- Functional check on completion
Service 03
Heritage Piece Assessment
฿31,000
- Full written condition report
- Care and storage plan
- Photographic documentation
- No obligation to proceed further
Standards
Shared Across All Three Services
Secure Custody
All pieces are logged, photographed, and stored in a locked cabinet when not being worked on.
Full Documentation
Condition on arrival is recorded in writing and photographically. A record is available on request.
Correct Tooling
Work is done with tools appropriate to the specific calibre. Nothing improvised that risks damage.
Agreed Scope Only
Work outside the agreed scope is never started without discussion and consent from the client.
Correct Lubrication
Only appropriate lubricants, in the right quantity, at the right points. Applied with the calibre's specifications in mind.
Privacy Respected
Contact details collected during the service process are not shared with third parties or used for other purposes.
Not sure which service fits your watch?
Send a brief description. Most situations can be categorised in a single response, at no cost and no obligation.
Request a Quote